Campo Supervisor

POSITION SUMMARY & OVERVIEW

Set among 25 acres of lavender fields, enormous cottonwood trees and lush formal gardens, Los Poblanos is one of the most magnificent historic properties in the Southwest. Each of our lines of business place customer experience on the forefront of our mission in preservation and sustainability. We are dedicated to offering our guests the finest hospitality experience where we strive to consistently exceed expectations.

As the Campo Supervisor, you are responsible for managing the daily operations of the restaurant, including the development and performance of employees. In addition, you ensure that guests are satisfied with their dining experience.

Position Type: Part-time, non exempt

Duties & Responsibilities

Oversee all areas of the restaurant and make aide in the decisions on matters of importance to guest service
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
Ensure that table appointments are impeccable and that tables are set correctly
Ensure that stations have their correct mise-en-place
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
Investigate and resolve complaints concerning food quality and service
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Complete accident reports promptly in the event that a guest or employee is injured
Manage shifts which include daily decision making, planning while upholding standards, product quality and cleanliness
Provide direction to employees regarding operational and procedural issues
Develop employees by conducting ongoing training, feedback and performance reviews
Keep Restaurant promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action
Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with policies and procedures

Essential Job Functions

Supervise food service operations with a floor presence
Manage guest services
Communicate with customers to resolve complaints or ensure satisfaction
Inspect facilities, equipment or supplies to ensure conformance to standards and report to Restaurant Manager of any issues
Supervise employees and understand the importance of a cohesive team across departments
Conduct employee training programs
Monitor food services operations to ensure procedures are followed and the ability to follow-up
Monitor organizational compliance with regulations
Records purchases and performs monthly physical count of inventory

Requirements

A minimum of (2) years of experience working as a supervisor in a similar position at fine dining restaurant
Completion of Serve Safe
Valid Alcohol Servers Permit
Natural mentor, teacher, trainer, role-model and steady under fire
Accessible and approachable with the ability to maintain respectful interaction in high pressure situations
Excellent oral communication skills, leadership, integrity and empathy
Positive interpersonal skills required
Ability to focus attention on guest needs, remaining calm and courteous at all times
Maintain a neat, clean, professional and well-groomed appearance daily
Strong interpersonal and problem solving abilities
Must be effective in handling problems, including anticipating, preventing, identifying and solving issues as necessary
Computer literacy in Microsoft Office applications
Able to work under pressure and remain calm to resolve problems using good judgment
Able to work cohesively with co-workers as part of a team
Ability to implement, teach, motivate and develop team members
Highly responsible and reliable
High School Diploma or equivalent
Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day while carrying over 5 lbs
Must be able to lift 25 lbs. overhead in short intervals throughout the day
Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays
Expect to frequently work 10-hour days, 25-30 hours per week

Preferred

A genuine interest and understanding in food and drink – wine knowledge is a plus
Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.