Our Policies

Please click here to view our Privacy Policy.

Arrival & Departure

Check in is after 4 pm. Check out is before 11 am. We welcome you here anytime on the day of your arrival so you can explore the property and our amenities before checking in. You are also welcome to continue enjoying the property after checking out. We are happy to store your luggage before checking in and after you check out.

Deposits

Reservations must be confirmed with an advance deposit of half the total stays balance. Confirmation letters are sent upon receipt of deposit payments. Accepted methods of payment: MasterCard, Visa, Discover and American Express

Cancellations

As a small inn, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Reservations may be canceled or moved up to 14 days prior to your arrival less a $25 processing fee. Reservations that have been moved to a different date are non-refundable. If a reservation is canceled within 14 days of your arrival date, your deposit will be forfeited. A request to move a reservation within 14 days of your arrival date will result in a $150 processing fee and the reservation will become non-refundable. If you check out prior to the end of your scheduled reservation you are responsible for the original total stay amount. Please call us directly to make any modifications to your reservation.

Shuttle Service

Airport shuttle services are based on availability and reservations are required. Blackout dates/times may apply. Los Poblanos reserves the right to restrict guest ridership at any time. All other locations are subject to additional charges.

Children

Los Poblanos is a family-friendly property. Please keep in mind that Los Poblanos is a working farm with machinery and live animals. Minors must have adult supervision at all times.

Pet Policy

Los Poblanos adheres to a strict no-pet policy as the property is a working farm and wildlife habitat. The only animals allowed at Los Poblanos are service dogs. We adhere to the ADA guidelines regarding service animals. Service dogs in training and Emotional Support animals are not protected under the ADA Laws and are not considered service animals. We will gladly recommend boarding arrangements with a nearby kennel.

Smoke-Free Property

Los Poblanos is committed to providing our guests with a smoke-free environment. Smoking is permitted in designated areas only.

Rates

Our rates are dependent upon season and availability and may be subject to change without notice and include all fees. Rates do not include taxes. Rates are based on double occupancy and there is a $30 charge for any additional persons staying in the room. Children under the age of 12 stay for free.

Farm Fee

The farm fee of $24/night is included in all rates and helps us maintain the grounds and amenities available to our guests. We encourage our guests to utilize all the farm has to offer, such as our tours, s’mores, yoga classes, bikes, shuttle service, seasonal activities and more.

CAncellations

A credit card or inn guest account is required to secure all reservations. Reservations may be made online for parties of up to ten. All parties will be limited to maximum of two checks.

To modify or cancel your reservation, click the "Edit Booking" button on your email confirmation.

Brunch Cancellations

Parties of one to four must cancel at least 24 hours in advance to avoid incurring a cancellation fee of $25.

Parties of five or more must cancel at least 24 hours in advance to avoid incurring a cancellation fee of $25 per guest.

Dinner Cancellations

Parties of one to four must cancel at least 24 hours in advance to avoid incurring a cancellation fee of $75.

Parties of five or more must cancel at least 24 hours in advance to avoid incurring a cancellation fee of $50 per guest.

large party reservations

For groups of 12 to 20 guests, we are delighted to accommodate you in our Cellar Room seasonally May-October. These large parties are subject to a room rental fee and a pre-selected limited menu. Please complete the inquiry form for more information. Additional private dining options are available at La Quinta.

pet policy

Los Poblanos adheres to a strict no-pet policy as the property is a working farm and wildlife habitat. The only animals allowed at Los Poblanos are service dogs. We adhere to the ADA guidelines regarding service animals. Service dogs in training and Emotional Support animals are not protected under the ADA Laws and are not considered service animals. 

Please note, we are unable to accommodate requests for increased party size written into the comment box, or for separate reservations to be seated near to each other. If duplicate reservations for the same name, date and time are booked, one will automatically be deleted.

For questions or special requests, please contact us at campo@lospoblanos.com.  

Check-In

We encourage all spa guests to arrive at least 30 minutes prior to their treatment time to allow time for the arrival experience, to comfortably change and to disconnect from the outside world prior to their treatment.

Late Arrival

Please note that late arrivals may result in shortened treatments out of respect for other guests' time.

Cancellation

If you must reschedule or cancel your appointment, we kindly ask that you notify the Spa at least 24 hours in advance. Any appointments canceled within 24 hours of the scheduled appointment time will be charged 100% of the treatment value.

Spa Environment

We desire to provide the most relaxed environment possible to ensure the serenity and well-being of you and those around you. For a disconnected and serene environment for both yourself and other guests, we kindly ask that you turn off your mobile devices upon arrival and store them in the locker room during your visit. We also ask that you honor the tranquil setting of the Spa by using a quiet voice when communication is necessary.

Age Requirements

Spa services are available to guests 16 and older.

Gratuities

Prices do not include tax or gratuity. A 20% service charge will be added to every treatment. 17% goes directly to your therapist and the remainder is distributed to the Spa support team for their efforts in creating your experience. Additional gratuity is at your discretion but not expected.

Order Processing & Shipping

Los Poblanos Farm Shop aims to process your online order within 3-4 business days (business days are Monday - Friday) given all items are in stock. We appreciate your patience with current shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll send an email to you as your order ships. 

Occasionally items may be oversold; all back-ordered items will ship as we receive them in the shop. We will contact you if any of your items are back-ordered in the event changes are needed to proceed with the order. 

Your shipping options and cost will be outlined at the time of checkout. For $9 USPS Priority Shipping, actual shipping time will take 1-3 business days. FedEx 2-Day and Overnight will leave our shop the next business day. Please be aware that FedEx 2-Day and Overnight does not deliver on Saturdays, which may delay your order. Upon shipping you will receive a confirmation email with the details of your order and tracking information.

Any questions about your order may be directed to farmshop@lospoblanos.com

International Shipping

At this time, we are unable to ship internationally. Large orders may be considered on a case by case basis; please contact farmshop@lospoblanos.com if you would like more information.

Holiday Shipping

Please place online orders by December 15th to receive your order before Christmas.

Return Policy

The Farm Shop will accept all products at any time for any reason, with or without a receipt. Keeping your original sales receipt will enable you to receive a refund in the original form of purchase, without a receipt we will gladly offer you a store credit for the current selling price of the item. Online orders must be returned in their original condition before a refund is issued. Once we receive the product we will refund the original amount to your credit card minus the shipping cost. For convenience, we are happy to email you a prepaid shipping label for your return with an extra charge of $9 for the return shipping.

Jewelry Returns:  We ask that if you do need to return a piece of jewelry that you have it in the mail within 5 days of receiving the item. We require all jewelry to be returned in its original condition and be shipped with a tracking number. USPS Priority Mail, FedEx and UPS all offer tracking on packages. We strongly suggest insurance on any item over $100 but will leave that up to the individual. Once we receive the jewelry we will refund the original amount to your credit card minus the shipping cost. For convenience, we are happy to email you a return label with an extra charge of $9 for the return shipping. 

Copyright

All content of the site farmshop.lospoblanos.com is the sole property of Los Poblanos. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify any portion of this site without the express written permission of Los Poblanos.

Customer Information

Los Poblanos Farm Shop only collects information on our customers for the sole purpose of order tracking and record keeping of orders placed online. This information is limited to Customer name, address, email, telephone number, and IP addresses. 
 
Los Poblanos will only contact you by phone in the event of a problem with a web order placed via farmshop.lospoblanos.com. 
 
If you choose to sign up for our Los Poblanos mailing list, Noticias, we will keep you up to date about our dynamic property. Find out more about our new products, cooking classes, craft and gardening workshops, as well as special room rates and package discounts. You have the option to discontinue these emails at any time by following the link at the bottom of every email.
 
At no time does Los Poblanos Farm Shop retain sensitive information such as credit card numbers. Los Poblanos does not share your customer information under any circumstances. 
 
The Farm Shop collects IP addresses in two cases. Our web tracking service collects IP address for the sole purpose of tracking web usage. This information is separate from our customer database. At no time does the Farm Shop collect information on customers specific browsing habits. The Farm Shop also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

Security

Los Poblanos takes privacy and security very seriously. We have taken every precaution to secure your privacy online, at our data centers and at our physical location to protect against the theft, manipulation, and loss of information collected at farmshop.lospoblanos.com. Your information is password protected and is available only to persons who need it to fulfill your web orders, or answer specific questions that you may have.

Cookies

farmshop.lospoblanos.com does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.

Terms and Conditions

In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using farmshop.lospoblanos.com, you accept these terms and conditions. If you do not accept these terms and conditions please do not use farmshop.lospoblanos.com. 

These terms and conditions may change at any time. Los Poblanos reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of farmshop.lospoblanos.com is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Los Poblanos shall not be liable for any damages of any kind related to your use of this site.
Indemnification
You agree to defend, indemnify and hold Los Poblanos LLC. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.