Inn Policies
Arrival & Departure
Check in is after 4 pm. Check out is before 11 am. We welcome you here anytime on the day of your arrival so you can explore the property and our amenities before checking in. You are also welcome to continue enjoying the property after checking out. We are happy to store your luggage before checking in and after you check out.
Deposits
Reservations must be confirmed with an advance deposit of half the total stay’s balance. Confirmation letters are sent upon receipt of deposit payments.
Accepted methods of payment: MasterCard, Visa, Discover and American Express
Cancellations
As a small inn, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Reservations may be canceled or moved up to 14 days prior to your arrival less a $25 processing fee. Reservations that have been moved to a different date are non-refundable. If a reservation is canceled within 14 days of your arrival date, your deposit will be forfeited. A request to move a reservation within 14 days of your arrival date will result in a $150 processing fee and the reservation will become non-refundable. If you check out prior to the end of your scheduled reservation you are responsible for the original total stay amount. Please call us directly to make any modifications to your reservation.
Pet Policy
Los Poblanos adheres to a strict no-pet policy as the property is a working farm and wildlife habitat. The only animals allowed at Los Poblanos are service dogs. We adhere to the ADA guidelines regarding service animals. Service dogs in training and Emotional Support animals are not protected under the ADA Laws and are not considered service animals. We will gladly recommend boarding arrangements with a nearby kennel.
Rates
Our rates are dependent upon season and availability and may be subject to change without notice and include all fees. Rates do not include taxes. Rates are based on double occupancy and there is a $30 charge for any additional persons staying in the room. Children under the age of 12 stay for free.
Farm Fee
The farm fee of $24/night is included in all rates and helps us maintain the grounds and amenities available to our guests. We encourage our guests to utilize all the farm has to offer, such as our tours, s’mores, yoga classes, bikes, shuttle service, seasonal activities and more.
Shuttle Service
Shuttles are available between 8 am and 8 pm by reservation and based on driver availability. Call (855) 486-1380 to reserve. Blackout dates/times may apply. Los Poblanos reserves the right to restrict guest ridership at any time. All other locations are subject to additional charges.
Children
Los Poblanos is a family-friendly property. Please keep in mind that Los Poblanos is a working farm with machinery and live animals. Minors must have adult supervision at all times.
Smoke-free Property
Los Poblanos is committed to providing our guests with a smoke-free environment. Smoking is permitted in designated areas only.
Photography
Our property guests are welcome to take personal photos during their stay without a photo pass. For information about staged or posed shoots, please click here. While photography is welcomed at the property, we kindly request that it is conducted without disruption to other guests, private events and staff and with the preservation of the historic property in mind.
