Norte Retail Shop Associate - Santa Fe
Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.
Position type: Full or part-time, non-exempt
Duties & Responsibilities
- Act as an ambassador and representative for the Los Poblanos property and cities of Los Ranchos de Albuquerque, Albuquerque and Santa Fe
- Greet guests according to company standards and anticipate and address guests’ needs and questions
- Learn the wholesale lavender line so that it can be explained and sold to our guests
- Become knowledgeable about our third-party vendors
- Learn the tasting room menu so that it can be explained to our guests
- Share product knowledge with guests and ring them up at the register
- Operate as a team member of the retail shop and the tasting room
- Perform opening and closing procedures
- Perform other job-related duties as assigned
Essential Job Functions
- Greet guests
- Assist guests with shopping baskets or taking items to the cash wrap area
- Share product knowledge with every guest
- Answer questions
- Assist guests with refill station
- Ring guests at the cash wrap
- Wrap orders according to company standard
- Gift wrap items as requested
- Standardize sales floor throughout the day
- Perform restock as needed
- Process shipment as it arrives
- Process transfers as requested by management
- Assist with inventory as needed
- Communicate with customers to resolve complaints or ensure satisfaction
- Assist in the Tasting Room as needed - preparing food, bussing tables, etc.
- Perform Retail Shop opening and closing procedures
Requirements
- A minimum of (1) year of experience working in a retail setting
- Must display a professional appearance and shared fate attitude
- Excellent oral communication skills and positive interpersonal skills required
- Able to work under pressure and remain calm to resolve problems using good judgment
- Able to work cohesively with co-workers as part of one team
- Problem solving skills and deductive reasoning abilities
- High School Diploma or Equivalent
- Must be able to sit, stand, bend, squat, reach and walk 8 to 10 hours a day
- Able to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the day
- Must be willing and have the ability to work a varied schedule to include evenings, weekends and holidays
- We will require you to perform Serve Safe and receive your Alcohol Server’s Permit after onboarding
Preferred
- Ability to speak Spanish is a plus
- Interest in sustainability, food and New Mexico culture
- Interest in organic farming, agriculture, art and architecture is a plus
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.