Norte Retail Shop Associate - Santa Fe

Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.

Position type: Full or part-time, non-exempt

Duties & Responsibilities

  • Act as an ambassador and representative for the Los Poblanos property and cities of Los Ranchos de Albuquerque, Albuquerque and Santa Fe
  • Greet guests according to company standards and anticipate and address guests’ needs and questions
  • Learn the wholesale lavender line so that it can be explained and sold to our guests
  • Become knowledgeable about our third-party vendors
  • Learn the tasting room menu so that it can be explained to our guests
  • Share product knowledge with guests and ring them up at the register
  • Operate as a team member of the retail shop and the tasting room
  • Perform opening and closing procedures
  • Perform other job-related duties as assigned

Essential Job Functions

  • Greet guests
  • Assist guests with shopping baskets or taking items to the cash wrap area
  • Share product knowledge with every guest
  • Answer questions
  • Assist guests with refill station
  • Ring guests at the cash wrap
  • Wrap orders according to company standard
  • Gift wrap items as requested
  • Standardize sales floor throughout the day
  • Perform restock as needed
  • Process shipment as it arrives
  • Process transfers as requested by management
  • Assist with inventory as needed
  • Communicate with customers to resolve complaints or ensure satisfaction
  • Assist in the Tasting Room as needed - preparing food, bussing tables, etc.
  • Perform Retail Shop opening and closing procedures


  • A minimum of (1) year of experience working in a retail setting
  • Must display a professional appearance and shared fate attitude
  • Excellent oral communication skills and positive interpersonal skills required
  • Able to work under pressure and remain calm to resolve problems using good judgment
  • Able to work cohesively with co-workers as part of one team
  • Problem solving skills and deductive reasoning abilities
  • High School Diploma or Equivalent
  • Must be able to sit, stand, bend, squat, reach and walk 8 to 10 hours a day
  • Able to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the day
  • Must be willing and have the ability to work a varied schedule to include evenings, weekends and holidays
  • We will require you to perform Serve Safe and receive your Alcohol Server’s Permit after onboarding


  • Ability to speak Spanish is a plus
  • Interest in sustainability, food and New Mexico culture
  • Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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