Inn Bell Attendant
Position Summary
Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.
Los Poblanos is looking for a reliable and motivated Bell Attendant to welcome our guests to our property in a friendly and courteous manner at all times.
Position type: Full-time, non-exempt
Duties & Responsibilities
- Act as an ambassador for the property, the Village of Los Ranchos, and Albuquerque
- Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Assisting with general guest service tasks such as delivering items to guest rooms, responding to guest requests, and addressing lost and found issues as required
- Escorting guests to their room while providing a property tour and brief history overview
- Maintain inventory, cleanliness, and maintenance of guest bicycles
- Maintain cleanliness and appearance of pool area & fitness center
- Assist with the set-up of special events and workshops hosted by the Inn
- Oversee and take care of guest arrivals, and departures, focusing on luggage delivery and pickup
- Maintaining a level of security on the property by ensuring appropriate lights are on, locking doors and responding to emergencies
- Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
- May be required to assist additional departments within when needed such as housekeeping
Requirements
- Completion of High School Diploma
- Friendly, goal-oriented and outgoing with great people skills
- Previous experience in hospitality or customer service
- Able to give and carry out direction in a high activity and service-oriented environment
- Must be able to lift 50+ pounds and able to work outdoors in all weather conditions
- Ability to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
- Ability to move throughout the Los Poblanos property (will include standing, walking, kneeling, bending) for extended periods of time
- To perform the essential functions of this position, regular and consistent attendance is required
- Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays
- Alcohol servers license
Preferred
- Additional language skills (Spanish) would be distinct advantage and benefit
- Interest in sustainability, food and New Mexico culture
- Interest in organic farming, agriculture, art and architecture is a plus
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.