Campo Dining Manager
Position Overview
Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.
The Campo Dining Manager is responsible for creating an extraordinary dining experience that embodies Los Poblanos' values of hospitality, community, and excellence. Reporting to the Director of Dining, this role emphasizes showcasing the unique flavors and ingredients of Los Poblanos and the Rio Grande Valley through a seamless dining experience. The Campo Dining Manager leads the team in delivering exceptional service and oversees all aspects of dining and room service to ensure that every guest feels connected to the rich culinary heritage and agricultural roots of the region.
Position Type: Full time, Exempt
Essential Job Functions:
- Guest Experience
- Lead by example in delivering memorable, individualized dining experiences that reflect the spirit of Los Poblanos and the Rio Grande Valley.
- Cultivate strong relationships with guests, learning their preferences to add personal touches that enhance their experience.
- Oversee and manage the room service experience, ensuring prompt, accurate, and attentive service that aligns with Los Poblanos’ high standards.
- Empower the team to proactively anticipate guest needs, providing service that celebrates the unique culinary offerings of the region.
- Operational Excellence
- Oversee daily operations of Campo, maintaining a seamless dining experience across all service areas, including room service.
- Ensure that each dining area and room service setup is beautifully set, stocked, and organized to reflect Los Poblanos' high standards.
- Collaborate with the kitchen team to highlight the farm-to-table ethos, incorporating ingredients and flavors that showcase the Rio Grande Valley and Los Poblanos.
- Team Development & Management
- Manage the hiring process for all dining team positions (except for hosts), ensuring alignment with Los Poblanos’ standards of excellence and service.
- Oversee weekly scheduling to ensure adequate coverage for all shifts, balancing labor needs with budgetary goals.
- Conduct regular employee performance reviews to provide constructive feedback, establish performance goals, and support team members’ growth.
- Mentor and develop the dining team, focusing on training that fosters a culture of exceptional service and deep knowledge of regional cuisine.
- Revenue Optimization & KPI Analysis
- Work closely with the entire Campo leadership team to maximize revenue by analyzing nightly Key Performance Indicators (KPIs), identifying trends, and adjusting strategies accordingly.
- Develop and implement strategies to enhance sales, manage costs, and improve overall profitability without compromising the guest experience.
- Ensure that all team members understand and contribute to Campo’s financial goals by sharing relevant insights and encouraging sales-oriented service.
- VIP & Special Reservations
- Manage VIP reservations, chef’s table experiences, and group events, ensuring each booking is tailored to deliver a standout experience.
- Collaborate with the Campo Reservationist to track guest profiles, preferences, and special requests, using these insights to elevate service.
- Problem Resolution & Continuous Improvement
- Actively seek guest feedback, using insights to make continuous improvements that enhance the dining experience.
- Respond promptly and thoughtfully to guest complaints or concerns, using these moments to strengthen guest loyalty.
- Identify areas for operational improvement and work with the Director of Dining to implement changes that optimize service flow and team efficiency.
Other Duties:
- Demonstrate a floor presence to directly engage with guests, building relationships and addressing their needs.
- Assist with developing and implementing checklists, processes, and standards that ensure consistency and excellence in all front-of-house (FOH) tasks and room service.
- Collaborate with other departments to create a cohesive, property-wide guest experience.
- Support team members during busy service times, ensuring everyone operates as a unified team focused on delivering exceptional hospitality.
Requirements:
- Experience: Minimum of two years in a hospitality management role, preferably in fine dining. Extensive knowledge of food, wine, and spirits, with proven experience in a fine dining setting.
- Skills: Strong leadership, problem-solving, and guest service skills, with a focus on empathy, patience, and adaptability.
- Attributes: Enthusiastic about creating memorable guest experiences, detail-oriented, and committed to fostering a collaborative, guest-focused team environment.
- Schedule: Flexible availability, including evenings, weekends, and holidays.
- Interest in farm-to-table dining, organic practices, and a genuine appreciation for Los Poblanos’ unique cultural mission.
- Physical requirements: Must be able to lift 50 lbs occasionally, standing and walking during the entire shift, high stress and fast paced environment.
This job description is not intended to be all inclusive. Employee may perform other related duties as negotiated to meet the needs of Los Poblanos.