Inn Guest Services Agent

Position Summary

Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.

Los Poblanos is looking for a reliable and motivated Guest Services Agent to welcome our guests to our property in a friendly and courteous manner at all times.

Position type: Part-time, non-exempt

Duties & Responsibilities

Act as an ambassador for the property, the Village of Los Ranchos and Albuquerque
Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Receive and maintain Inn and Restaurant reservations being aware of seasonal packages and policies
Assist with general guest service tasks such as delivering items to guest rooms, assisting guests with check-ins, responding to guest requests and addressing lost and found issues as required
Regularly check guest rooms before guest arrival to deliver packages and ensure room meets standards for guest arrival
Assist Inn guests with restaurant reservations, directions, taxis etc
Generate reports, complete regular office work and check guest rooms and property to ensure property standards are met
Maintain a level of security on the property by ensuring appropriate lights are on, locking doors and responding to emergencies
Answer telephones between scheduled hours, making room reservations, confirming details with future clients by email, charging credit cards and settling bills for check outs
Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner

Essential Job Functions

Greet customers, patrons, or visitors
Arrange services or reservations for patrons
Deliver items
Store luggage or other possessions for patrons
Organize recreational activities or events. Provide patrons with directions to locales or attractions. Provide attraction or event information to patrons
Maintain financial or account records. Verify accuracy of financial or transactional data
Discuss account status or activity with customers or patrons. Collect deposits, payments or fees
Operate communications equipment and computer systems
Report maintenance or equipment problems to appropriate personnel

Requirements

1 – 2 years experience in a hospitality and/or customer service role
Friendly, goal-oriented and outgoing with great people skills
Able to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
Completion of High School Diploma
Able to give and carry out direction in a high activity and service-oriented environment
Knowledge of Microsoft programs and intermediate computer skills
Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
Able to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the day
Must be willing and have the ability to work a varied schedule to include evenings, weekends and holidays

Preferred

Ability to speak Spanish is a plus
Interest in sustainability, food and New Mexico culture
Experience in a hotel environment

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.