Inn Room Attendant

Position overview

Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.

Los Poblanos is looking for a reliable and motivated Room Attendant to welcome our guests to our property in a friendly and courteous manner at all times.

Position type: Full-time, non-exempt

Duties & Responsibilities

Act as an ambassador for the property, the Village of Los Ranchos and Albuquerque
Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Assist with general guest service tasks such as delivering items to guest rooms, responding to guest requests and addressing lost and found issues as required
Escort guests to their room while providing a property tour and brief history overview
Maintain inventory, cleanliness and maintenance of guest bicycles
Maintain cleanliness and appearance of pool area and fitness center
Assist with the set-up of special events and workshops hosted by the Inn
Oversee and take care of guest arrivals and departures, focusing on luggage delivery and pickup
Maintain a level of security on the property by ensuring appropriate lights are on, locking doors and responding to emergencies
Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
Stock and cleanout guestroom fireplaces (seasonal)
May be required to assist additional departments within when needed such as housekeeping

Essential Job Functions

Greet customers, patrons, or visitors
Handle luggage or other possessions for patrons
Provide escort or transportation
Assist individuals with special needs
Provide attraction or event information to patrons
Provide patrons with directions to locales or attractions
Perform administrative or clerical tasks
Clean work areas or facilities

Requirements

Previous experience in hospitality or customer service
Alcohol servers license
Friendly, goal-oriented and outgoing with great people skills
Able to give and carry out direction in a high activity and service-oriented environment
Able to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
Completion of High School Diploma
Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
Able to grasp, lift, carry up to 50 lbs. in short intervals throughout the day
Must be able to work a varied schedule to include evenings, weekends and holidays
To perform the essential functions of this position, regular and consistent attendance is required

Preferred

Additional language skills (Spanish) would be distinct advantage and benefit
Interest in sustainability, food and New Mexico culture
Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.