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Inn Bell Attendant

Position overview

Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.

Los Poblanos is looking for a reliable and motivated Bell Attendant to welcome our guests to our property in a friendly and courteous manner at all times.

Position type: Full or part-time, non-exempt

Duties & Responsibilities

  • Act as an ambassador for the property, the Village of Los Ranchos and Albuquerque
  • Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
  • Assist with general guest service tasks such as delivering items to guest rooms, responding to guest requests and addressing lost and found issues as required
  • Escort guests to their room while providing a property tour and brief history overview
  • Maintain inventory, cleanliness and maintenance of guest bicycles
  • Maintain cleanliness and appearance of pool area and fitness center
  • Assist with the set-up of special events and workshops hosted by the Inn
  • Oversee and take care of guest arrivals and departures, focusing on luggage delivery and pickup
  • Maintain a level of security on the property by ensuring appropriate lights are on, locking doors and responding to emergencies
  • Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
  • Stock and cleanout guestroom fireplaces (seasonal) 
  • May be required to assist additional departments within when needed such as housekeeping  

Essential Job Functions

  • Greet customers, patrons, or visitors
  • Handle luggage or other possessions for patrons
  • Provide escort or transportation
  • Assist individuals with special needs
  • Provide attraction or event information to patrons
  • Provide patrons with directions to locales or attractions
  • Perform administrative or clerical tasks
  • Clean work areas or facilities

Requirements

  • Previous experience in hospitality or customer service
  • Alcohol servers license 
  • Friendly, goal-oriented and outgoing with great people skills 
  • Able to give and carry out direction in a high activity and service-oriented environment 
  • Able to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
  • Completion of High School Diploma
  • Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
  • Able to grasp, lift, carry up to 50 lbs. in short intervals throughout the day
  • Must be able to work a varied schedule to include evenings, weekends and holidays
  • To perform the essential functions of this position, regular and consistent attendance is required

Preferred

  • Additional language skills (Spanish) would be distinct advantage and benefit 
  • Interest in sustainability, food and New Mexico culture
  • Interest in organic farming, agriculture, art and architecture is a plus 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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