Inn Housekeeper - PM shift
Position overview
Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.
Los Poblanos is looking for a professional Housekeeper who harnesses the spirit of hospitality and infuses this sense of pride in maintaining our 45 guestrooms and public areas.
Position type: Full-time, non-exempt. Evening/night shift.
Duties & Responsibilities
- Act as an ambassador and representative for the property, the Village of Los Ranchos and Albuquerque
- Welcome and acknowledge all guests according to company standards, and anticipate and address guests’ service needs
- Clean bathrooms, bedrooms, living rooms and public spaces. Attention to detail is essential
- Adhere to cleaning procedures and instructions for use of biodegradable, all natural cleaning products
- Strip beds and make beds, changing bed linens, which may require lifting bedding weighing a maximum of 50 lbs
- Replenish amenities, linens, and supplies in guest rooms
- Sign for room keys, restock cart and carry linen baskets to assigned rooms
- Notify management and/or maintenance of malfunctioning equipment, supplies needed or damage to floor covering, upholstery, etc
- Attend all departmental meetings in person in order to enhance communication and gain knowledge of products, service and facility
- Respond to customer inquiries and comments by providing timely and knowledgeable information
- Follow all safety guidelines to ensure safety and protection of self, employees and guests
- Assist with other housekeeping duties as requested by management
Essential Job Functions
- Greet customers, patrons, or visitors
- Operate communications equipment or systems
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean facilities or sites; replenish supplies
- Clean furniture or fixtures
- Clean equipment or supplies
- Clean building walls or flooring
- Move furniture
- Dispose of trash or waste materials
- Store items
- Report maintenance or equipment problems to appropriate personnel
- Monitor building premises to ensure occupant or visitor safety
- Provide information to coworkers
- Inventory materials or equipment
Requirements
- High School Diploma or equivalent
- Previous hotel housekeeping experience
- Friendly, goal-oriented and outgoing with great people skills
- Excellent oral communication skills and positive interpersonal skills required
- Appearance must be clean and professional with a cheerful and courteous demeanor at all times
- Able to work cohesively with co-workers as part of a team
- Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
- Able to grasp, lift, carry up to 50 lbs. in short intervals throughout the day
- Must be willing and have the ability to work a varied schedule to include evenings, weekends and holidays
Preferred
- Ability to speak Spanish is a plus
- Interest in sustainability, food and New Mexico culture
- Interest in organic farming, agriculture, art and architecture is a plus
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.