Pool Attendant - Seasonal, PT
Position overview
Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.
As a member of the Hacienda Spa team, you will play an integral role in representing the Los Poblanos brand and our unique well-being model. You will have the opportunity to enrich the guest experience by connecting guests to our historic property and organic farm through spa and wellness services. We are looking for people with a passion for providing impeccable service and who will take pride in upholding the sustainability and hospitality values of Los Poblanos.
The pool attendant is responsible for monitoring the pool facility, greeting, and engaging with guests, enforcing pool policies and maintaining the overall aesthetic standards of the area.
Position type: Full or part-time, seasonal
Duties & Responsibilities
- Promptly welcome and acknowledge guests by name
- Provide orientation tour of the pool facility, explaining pool/spa amenities and answering guests’ questions
- Actively build a rapport with guests to understand the nature of their stay allowing us to anticipate their needs and create a customized experience
- Walk all assigned areas throughout shift; remove dirty towels, pick up trash and service trays
- Issue and restock pool linen and supplies to ensure proper inventory levels
- Set up and/or breakdown pool area daily
- Maintain pool showers and bathroom area throughout shift
- Maintain a safe, clean, stocked and well-organized environment
- Assist in facilitating guest activities and seasonal offerings at the pool
- Follow and enforce safety protocols and procedures
- Strive to create a personalized experience for every guest
- Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our guest’s expectations
- Handle guest questions and concerns professionally and courteously
- Actively promote spa treatments, wellness offerings, promotions and general property information
- Develop ability to work without constant direct supervision
- Work in conjunction with the F&B department to provide drink and food service to guests
- Regularly attendant and participate in spa trainings and meetings
- Follow opening and closing checklist as assigned by management
- Be on time for scheduled shift and uphold a good attendance record
- Assist with the setup and cleanup of wellness classes
- Assist in all areas of spa operation as requested by management
Essential Job Functions
- Must possess a cooperative and positive attitude
- Warm and kind, goal-oriented and outgoing with great people skills
- Must be detail-oriented and can multi-task
- Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers
- Demonstrate respect, sensitivity and concern for guests' needs with a professional and pleasant manner
- Collaboration and partnering – Identifies opportunities and take action to build relationships between individuals, teams and departments, to help achieve business goals
- Communicate to management all occurrences involving staff or guests that require attention immediately
- Act as a positive role model and ambassador for Los Poblanos, its employees and the community
- Maintain up to date knowledge on property
Requirements
- Must be able to stand for long periods of time
- Must be able to regularly lift and/ or move 15 pounds
- Must be available to work varying shifts such as: nights, weekends and holidays
- Must have 2+ years customer service experience
- Alcohol servers license
- Must be 19+ years old
- Understanding of, and enthusiastic about, LP well-being model
- Provide the highest standards for professionalism, hospitality and collaboration
- Appreciative of LP’s unique setting on an organic farm with inn, spa, shop and restaurant patrons on property at any given time