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Farm Shop Associate

Position Summary

Set among 25 acres of lavender fields, enormous cottonwood trees and lush formal gardens, Los Poblanos is one of the most magnificent historic properties in the Southwest. Each of our lines of business place customer experience on the forefront of our mission in preservation and sustainability. We are dedicated to offering our guests the finest hospitality experience where we strive to consistently exceed expectations. 

The Farm Shop Associate provides outstanding service and salesmanship to all customers and may also serve customers by performing coffee/barista duties at our Quick Serve as well as help in all areas of the store including shipping.

Position Type: Full or Part-time, non-exempt

Duties & Responsibilities

  • Act as an ambassador and representative for the property, the Village of Los Ranchos and Albuquerque
  • Surprise and delight all customers, providing the highest level of service possible
  • Serve all shareholders each day – customers, fellow team members, vendors, owners
  • Practice 10/4 rule of service for our customers at all times
  • Perform barista duties and serve customers in our Farm Foods market
  • Fulfill online orders and prepare items for shipments
  • Maintain clean work areas throughout the shop (POS, back room, etc.)
  • Maintain a clean, well-stocked, and well-merchandised farm shop, including appropriate signage
  • Practice proper stock rotation at all times
  • Learn and use Shopify Point of Sale system in an expedient manner
  • Maintain strong product knowledge throughout the shop
  • Perform any other job related duties as assigned

Essential Job Functions

  • Greet customers, patrons, or visitors
  • Answer customer questions about goods or services 
  • Gather customer or product information to determine customer needs
  • Distribute promotional literature or samples to customers
  • Market products, services, or events
  • Collect payments for goods or services
  • Represent the organization in external relations
  • Resolve customer complaints or problems
  • Inspect items for damage or defects
  • Clean work areas
  • Set up merchandise displays  
  • Attach identification information to products, items or containers
  • Stock products or parts  
  • Stock supplies or merchandise
  • Monitor inventories of products or materials
  • Study product information to acquire professional knowledge
  • Confer with organizational members to accomplish work activities

Requirements

  • 1 year retail experience
  • Passionate about the Los Poblanos mission, vision and values
  • Able to clearly communicate with customers, vendors, and team members
  • Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
  • Able to grasp, lift, carry up to 50 lbs. in short intervals throughout the day
  • Must be willing and have the ability to work a varied schedule to include evenings, weekends and holidays

Preferred

  • Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 

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