Farm Shop Sales Associate
Position overview
Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.
The Farm Shop Associate provides outstanding service and salesmanship to all customers and may also serve customers by performing coffee/barista duties at our Quick Serve as well as help in all areas of the store including shipping.
Position type: Part-time, non-exempt
Duties & Responsibilities
- Act as an ambassador and representative for the property, the Village of Los Ranchos and Albuquerque
- Surprise and delight all customers, providing the highest level of service possible
- Serve all shareholders each day – customers, fellow team members, vendors, owners
- Practice 10/4 rule of service for our customers at all times
- Perform barista duties and serve customers in our Farm Foods market
- Fulfill online orders and prepare items for shipments
- Maintain clean work areas throughout the shop (POS, back room, etc.)
- Maintain a clean, well-stocked, and well-merchandised farm shop, including appropriate signage
- Practice proper stock rotation at all times
- Learn and use Shopify Point of Sale system in an expedient manner
- Maintain strong product knowledge throughout the shop
- Perform any other job related duties as assigned
Essential Job Functions
- Greet customers, patrons, or visitors
- Answer customer questions about goods or services
- Gather customer or product information to determine customer needs
- Distribute promotional literature or samples to customers
- Market products, services, or events
- Collect payments for goods or services
- Represent the organization in external relations
- Resolve customer complaints or problems
- Inspect items for damage or defects
- Clean work areas
- Set up merchandise displays
- Attach identification information to products, items or containers
- Stock products or parts
- Stock supplies or merchandise
- Monitor inventories of products or materials
- Study product information to acquire professional knowledge
- Confer with organizational members to accomplish work activities
Requirements
- 1 year retail experience
- Passionate about the Los Poblanos mission, vision and values
- Able to clearly communicate with customers, vendors, and team members
- Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
- Able to grasp, lift, carry up to 50 lbs. in short intervals throughout the day
- Must be willing and have the ability to work a varied schedule to include evenings, weekends and holidays
Preferred
- Interest in organic farming, agriculture, art and architecture is a plus
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.