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Gatekeeper

Position Summary & Overview

Set among 25 acres of lavender fields, enormous cottonwood trees and lush formal gardens, Los Poblanos is one of the most magnificent historic properties in the Southwest. Each of our lines of business place customer experience on the forefront of our mission in preservation and sustainability. We are dedicated to offering our guests the finest hospitality experience where we strive to consistently exceed expectations.

The main responsibility of the Gatekeeper is to welcome our guests to our property in a friendly and courteous manner at all times.

Duties & Responsibilities

  • Act as an ambassador for the property, the Village of Los Ranchos and Albuquerque
  • Provide a welcoming, hospitable environment to anyone entering the property
  • Provide information to any member, guest or visitor entering property
  • Engage guests by building a rapport and recognizing them by name to create a meaningful connection
  • Direct members, guests or visitors to the proper area of the property
  • Communicate with Guest Services on guest names and identity
  • Be familiar and give directions to area attractions
  • Must be able to work in various weather conditions

Essential Job Functions

  • Greet customers, patrons, or visitors

Requirements

  • Previous experience in hospitality or customer service
  • Able to give and carry out direction in a high activity and service-oriented environment
  • Able to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
  • Completion of High School Diploma
  • Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
  • Able to grasp, lift, carry. Must be able to lift up to 50 lbs. in short intervals throughout the day
  • Must be able to work a varied schedule to include evenings, weekends and holidays
  • To perform the essential functions of this position, regular and consistent attendance is required

Preferred

  • Additional language skills (Spanish) would be distinct advantage and benefit
  • Interest in sustainability, food and New Mexico culture
  • Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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