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Inn Reservation Specialist

Position overview

Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.

Working as the Reservation Specialist, you will be responsible for handling all rooms’ reservations enquiries to the required standards, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel.

Position type: Full-time, non-exempt

Duties & Responsibilities

  • Represent the Los Poblanos culture and family, uphold our Mission Statement and contribute to our business growth and development
  • Answer all incoming reservation inquiries for the Inn and Campo Restaurant, by telephone or email, in a timely manner, and wherever possible to convert them to bookings
  • Input Reservations into the PMS and other module reservation systems, ensuring all details are accurate and complete in line with departmental standards
  • Assist in identifying areas of opportunity to maximize reservations for the Inn and Campo
  • Assist in the coordination of booking large parties and execution of group contracts
  • Give a polite and friendly response to all incoming telephone inquiries
  • Maintain accurate filing systems for all correspondence, and ensure all filing is completed daily
  • Maximize revenue by taking every opportunity to up-sell and cross-sell all services offered whenever possible
  • Identify potential sales leads for the sales team to develop future accounts
  • Be aware of financial goals and the contribution made by the reservationist in achieving those targets
  • Ensure a high degree of personal skills, accuracy and attention to detail and a positive attitude
  • Perform as part of a team, assisting colleagues where necessary and carrying out other relevant duties as requested by the Rooms Manager

Essential Job Functions

  • Greet customers, patrons, or visitors
  • Arrange services or reservations for patrons
  • Discuss goods or services information with customers or patrons
  • Provide attraction or event information to patrons
  • Sell products or services
  • Discuss account status or activity with customers or patrons
  • Maintain financial or account records; verify accuracy of financial or transactional data
  • Calculate costs of goods or services; collect deposits, payments or fees
  • Execute sales or other financial transactions
  • Perform administrative or clerical tasks
  • Operate communications equipment or systems
  • Provide information to coworkers

Requirements

  • 1-2 years customer service or hospitality experience
  • Friendly, goal-oriented and outgoing with great people skills
  • Excellent organization skills
  • High attention to details
  • Able to give and carry out direction in a high activity and service-oriented environment
  • Able to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
  • Knowledge of Microsoft programs and advanced computer skills
  • Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
  • Must be able to grasp, lift, carry up to 25 lbs. in short intervals throughout the day
  • Must be willing and have the ability to work a varied schedule to include evenings, weekends and holidays

Preferred

  • Interest in hospitality, sustainability, food, farming and New Mexican culture
  • Previous experience in a similar role

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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